At Luxe Elixir Cosmetics, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines our procedures for processing refunds, exchanges, and returns.

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1. Eligibility for Refunds:

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 10 days of receiving your order to initiate the refund process. We may require photo evidence of the damage or defect to expedite the resolution.

b. Incorrect Orders: If you receive an incorrect order or if there is a discrepancy between the products you received and the products you ordered, please contact us within 10 days of receiving your order to arrange for a refund or exchange.

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2. Refund Process:

a. Refund Method: Refunds will be issued to the original payment method used for the purchase.

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b. Timing: Refunds will be processed within 10 business days of receiving the returned product(s). Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

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3. Return Shipping:

 Damaged, Defective, or Incorrect Products: We will provide a prepaid return shipping label for returns related to damaged, defective, or incorrect products. Please follow the instructions provided with the shipping label to return the product(s) to us.

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4. Condition of Returned Products:

 Unused and Unopened: To be eligible for a refund or exchange, returned products must be unused, unopened, and in the same condition as when you received them. Products that have been opened, used, or damaged by the customer are not eligible for refunds or exchanges.

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5. Exclusions:

Final Sale Items: Certain items may be marked as final sale and are not eligible for refunds, exchanges, or returns unless they are damaged or defective upon receipt.

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6. Contact Us:

If you have any questions or concerns about our Refund Policy or the refund process, please contact us at luxeelixircosmetics@gmail.com

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Effective Date: 1 May 2024

By making a purchase from Luxe Elixir Cosmetics, you agree to the terms and conditions of this Refund Policy.